Preparing your space
Preparing your space
Browse our FAQ or explore the community forum for common questions.
Visit the Community Forum →Use the topic dropdown above or apply directly via our onboarding page.
Apply to Join →Quick answers
Our support team answers email Monday to Friday, 9:00 AM – 5:00 PM EST, and replies to most messages within one to two business days. Messages sent over a weekend are picked up the next working day.
Apply through the provider onboarding page. You will submit identity documents and professional credentials, and an administrator reviews most applications within one business day.
Contact the provider first through your dashboard — they are the seller of record and can resolve most order and scheduling issues directly. If that does not work, email support and we will step in.
No. Our support team handles accounts, orders, bookings, and platform issues. For anything clinical, book a session with a verified provider or speak to your medical team. If you are in crisis in the United States, call or text 988.
We are an online marketplace serving members across the United States, with no storefront to visit. Individual providers set their own format — some see people in person, many work by video.