Preparing your space
Preparing your space
Legal
Effective date: 24 October 2026
WCM LLC, d/b/a Wholeness Community Marketplace ("we", "us", or "our") operates the Wholeness Community Marketplace platform at wholenesscommunitymarketplace.com (the "Platform"). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.
• Account information: your name, email address, password, phone number, username, profile photo and bio. • Wellness interests: the dimensions you choose, and your Wholeness Pathway Assessment answers and results, which we use to personalise what you see. • Purchases and bookings: items ordered, session details, shipping name and address, delivery choice, order notes, and the email address used for guest checkout. Payment card details are entered directly with Stripe; we never see or store full card numbers. • Returns: the reason and details you give for a return, carrier and tracking numbers, and any return or refund correspondence. • Provider information: store name, credentials, specialties, rates, return settings and return address, and any identity or credential documents you choose to submit for review (submission is optional). Tax and bank details needed for payouts are collected and held by Stripe. • Community content: posts, comments, messages, reviews and anything else you publish. • Promo codes you redeem, newsletter sign-ups, and messages you send to our support team.
• Usage and device data: pages viewed, features used, approximate location derived from IP address, browser and device type. • Location you choose: if you enter a ZIP code or pick a city on the Resources page, we use it to show nearby organizations and events. We do not track your precise device location. • Cookies and local storage: needed to keep you signed in and secure. Your browser also stores your cart, any promo code from an email link, and display preferences. Analytics cookies (Google Analytics) help us understand how the Platform is used; see Section 7.
• To create and run your account, and to show your public profile, store and listings to other users. • To process orders, bookings, payments, provider payouts, returns and refunds. • To send transactional emails (confirmations, return updates, payout and account notices) and, if you subscribe, our newsletter. You can unsubscribe at any time. • To personalise content, such as Learn and Trending articles and community groups that match your interests. • To keep the Platform safe: automated and human review of listings, provider profiles and community content, and fraud prevention. • To improve the Platform using aggregated analytics, and to comply with legal, tax and accounting obligations. We do not sell your personal information, and we do not share it for cross-context behavioural advertising.
We use AI services (currently Anthropic's Claude) to review new and edited listings and provider profiles (text and images) against our marketplace rules, to write original summaries of third-party articles, and to draft official "Wholeness Guide" community posts. Listing and profile content is sent to the AI provider only for these purposes; the provider does not use it to train its models under our commercial terms. Automated decisions can be reviewed and overridden by our team. Contact us if you think a decision about your listing or profile is wrong.
• With Providers: when you buy or book, the relevant Provider receives your name, contact details, the order or booking, and (for physical products) your shipping address so they can fulfil it. • With other users: your public profile, store, listings, reviews and community posts are visible to others. • With service providers who process data for us: Stripe (payments, payouts, identity and tax details), Supabase (database, file storage and sign-in), Vercel (hosting), Resend (email delivery), Anthropic (automated review and summaries), Google Analytics and Search Console (analytics), and SerpApi and OpenStreetMap (finding local events and offices; these receive search terms and locations, not your personal profile). • For legal reasons: to comply with law or legal process, or to protect the rights, property or safety of our users, the public or WCM. • In a business transfer: as part of a merger, acquisition or sale of assets, subject to this Policy.
We use Google Analytics to measure traffic and improve the Platform. Google may set cookies and process data such as IP address and pages visited. You can opt out with Google's browser add-on (tools.google.com/dlpage/gaoptout) or by blocking cookies in your browser. Strictly necessary cookies for sign-in and security cannot be switched off without affecting how the Platform works.
We keep your information while your account is active and as long as needed to provide the service. Order, payout, refund and tax records are kept for as long as the law requires (typically seven years). Public community content may remain visible where others have replied to or shared it. When you close your account, we delete or anonymise your personal data within 90 days, except where we must keep it for legal, tax, fraud-prevention or dispute purposes.
Depending on where you live (including California and other U.S. states with privacy laws), you may have the right to: • Access the personal information we hold about you, or receive a portable copy; • Correct inaccurate information (most of it you can edit yourself in your dashboard); • Delete your information; • Opt out of marketing emails at any time using the unsubscribe link; • Not be discriminated against for exercising these rights. To make a request, email support@wholenesscommunitymarketplace.com. We will verify your identity and respond within 30 days (45 days where the law allows). You may use an authorised agent.
We use encrypted connections (HTTPS), access controls, row-level database security and reputable infrastructure providers to protect your information. Payment data is handled by Stripe, a PCI-DSS certified processor. No system is 100% secure, so please use a strong, unique password and tell us right away if you suspect unauthorised access to your account.
You may choose to share health-related information, for example in community posts, assessment answers or when booking a session. Please think carefully before posting health details publicly. We use this information only to provide the service and do not sell it. WCM is not a healthcare provider and is not a covered entity under HIPAA, but we handle sensitive information with care. Independent Providers are responsible for how they handle information you share with them directly.
The Platform is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact support@wholenesscommunitymarketplace.com and we will delete it.
The Platform links to third-party websites, including the original publishers of articles we summarise and the websites of resource organizations. Their privacy practices are governed by their own policies.
We may update this Privacy Policy. We will change the effective date above and, for material changes, notify registered users by email or on the Platform before the change takes effect.
Questions or requests about this Privacy Policy or your data: WCM LLC, d/b/a Wholeness Community Marketplace Email: support@wholenesscommunitymarketplace.com