Legal

Privacy Policy

Effective date: 1 July 2026

1. Who We Are

WCM LLC, d/b/a Wholeness Community Marketplace ("we", "us", or "our") operates the Wholeness Community Marketplace platform at wholenesscommunitymarketplace.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Platform.

2. Information We Collect

We collect information you provide directly to us, including: • Account information — your name, email address, password, phone number, and profile details when you register. • Provider information — credentials, certifications, wellness category, specialties, and session rates when you set up a provider profile. • Booking and payment information — session details, payment method details (processed and stored securely by Stripe — we do not store full card numbers), and transaction history. • Community content — posts, messages, and comments you create on the Platform. • Communications — emails or messages you send to us. We also collect information automatically, including usage data (pages visited, features used), device information (browser type, operating system), and IP address.

3. How We Use Your Information

We use your information to: • Create and manage your account. • Process bookings and payments for sessions and marketplace purchases. • Display your profile to other Platform users (providers and members). • Send transactional emails — booking confirmations, reminders, and account notifications. • Send our newsletter if you have subscribed (you may unsubscribe at any time). • Moderate community content and enforce our Terms of Service. • Improve the Platform through analytics and usage data. • Comply with legal obligations. We do not sell your personal information to third parties.

4. How We Share Your Information

We share your information only in the following circumstances: • With Providers — when you book a session, your name and contact details are shared with the relevant Provider to fulfil the booking. • With Members — your public provider profile (name, credentials, bio, specialties) is visible to Platform users. • With service providers — we use Stripe for payment processing and Supabase for database hosting. These providers process data on our behalf and are bound by data processing agreements. • With email services — we use Resend to send transactional emails on our behalf. • For legal reasons — we may disclose information if required by law, court order, or to protect the rights and safety of our users or the public.

5. Cookies and Tracking

We use cookies and similar technologies to maintain your session and remember your preferences. We use analytics tools to understand how the Platform is used so we can improve it. You can control cookies through your browser settings. Disabling cookies may affect the functionality of some features.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymise your personal data within 90 days, except where we are required by law to retain it longer.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data: • Access — request a copy of the personal data we hold about you. • Correction — request that we correct inaccurate or incomplete data. • Deletion — request that we delete your personal data ("right to be forgotten"). • Objection — object to how we use your data in certain circumstances. • Portability — request a copy of your data in a structured, machine-readable format. To exercise any of these rights, please contact us at support@wholenesscommunity.com. We will respond within 30 days.

8. Data Security

We take the security of your data seriously. We use industry-standard measures including encrypted connections (HTTPS), secure database storage via Supabase, and access controls to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and encourage you to use a strong, unique password for your account.

9. Children's Privacy

Our Platform is not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that a child under 18 has provided us with personal information, we will delete it promptly. If you believe a child has provided us with their data, please contact us at support@wholenesscommunity.com.

10. Third-Party Links

Our Platform may contain links to third-party websites and services. This Privacy Policy applies only to our Platform. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before sharing any personal information.

11. Health Information

You may voluntarily share health-related information on the Platform (such as in community posts or when booking sessions). We treat this information with the highest level of care and do not share it beyond what is necessary to provide the service. We are not a covered entity under HIPAA; however, we are committed to handling sensitive health information responsibly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. For material changes, we will notify registered users by email. Continued use of the Platform after changes are posted means you accept the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at: WCM LLC, d/b/a Wholeness Community Marketplace Email: support@wholenesscommunity.com

Questions? Email support@wholenesscommunity.com